Introduction: When You Think sales, what are you thinking about?
You are imagining some people talking.
One person is a customer who is talking about buying something, and they probably have a lot of questions.
Another person is selling the same thing, answering questions and explaining why the price is reasonable.
Gather information about basic English skills and become proficient in the language and speak fluently with confidence. Try the tips given here and improve your English writing and speaking skills.
Simple conversation between salesman and customer about shoes, clothes, grocery and vegetables
The truth is that there are sales potential About talking to people. To work in a sales job, you need to know your customers’ needs and wants, as well as how to give them exactly what they want to pay for.
So, if you plan to shine in sales, you should start by learning how to negotiate,
Once you’ve talked to that potential buyer, the final moment when you can “close the deal” (sell something) is not far away.
The entire article is about an interaction between a shopkeeper/salesman and a customer while purchasing the following three items:
- Shoes,
- Clothes,
- grocery, and
- Vegetables and fruits (this includes price arbitrage)
The following are examples or sample conversations on these three items.
1. Negotiation while buying shoes
Salesmen: Ma’am, how can I help you?
Customer: I am looking for your branch for a pair of sports shoes.
Salesmen: May I know the foot size you usually wear?
Customer: nine.
Salesmen: Eight for which brand?
Customer: Does the same size mean a specific thing for different brands? This should be standard across all brands.
Salesmen: For some brands, the same size may mean a slightly different fitting.
Customer: it is? I thought differently. Anyhow, I wear size eight Clarks, and since I buy the same brand this shouldn’t be a problem.
Salesmen: Yes, this does not change that scenario. Take a look at this section which has some incredible new arrivals in shoes on sale.
(The customer first takes a look at the shoes on sale.)
Customer: The variety of shoes here is more limited. Since I’ve been buying shoes for at least several years, I like to buy something that I want. I’ll go with the new arrival.
Salesmen: Most of the shoes on sale were sold out to customers within a day of the sale starting. That’s why you get very little collection there.
Salesmen: Why don’t you try this model of shoes?
Customer: Not this. I am looking for a more formal look, with borders and a mainly civilized look.
Customer: I’d love to try it with this.
(The client puts on shoes and walks a few yards.)
Customer: It works perfectly fine. I would buy it in black—size eight.
Salesmen: Anything else, ma’am?
Customer: no, thanks.
Salesmen: So can I get billed?
Customer: Sure.
2. Conversation while buying groceries
Customer: I need a dozen eggs, a bag of buttermilk, two liters of double-toned milk, one liter of soybean cooking oil, half a kilogram of raw grated coconut, two kilograms of moong dal and three flavors of curd.
(Once the shop assistant has collected all these items from the shop shelves, the shopkeeper makes the bill.)
Customer: How much will all these items cost?
Shopkeeper: 10 dollars
Customer: What is the price of a dozen eggs?
Shopkeeper: $1 per dozen.
Customer: This is much more than what you sold for last time.
Shopkeeper: Rates have increased compared to last week.
Customer: Ok. Please give me a discount as I am constantly purchasing some items.
Shopkeeper: We rarely make any profit margin on these specialty items.
Customer: I know how much you earn.
Shopkeeper: ok give me 9 dollars
Customer: Please use this jute bag to carry goods.
3. Conversation while buying clothes
Salesmen: Ma’am, how can I help you?
Customer: I am looking for casual and formal t-shirts and trousers.
Salesmen: You can find a t-shirt for casual wear on that side of the showroom. Nevertheless, the formal wear is on the second floor.
Customer: Okay, I’ll start with formal wear.
(Customers and salesmen proceed to the formal wear section which is on the second floor.)
Salesmen: Which size T-shirt do you like, ma’am?
Customer: I wear 32″.
Salesmen: You will find 32″ t-shirts on this particular shelf.
Customer: Can you please remove these three t-shirts? I want a sleeveless t-shirt.
Salesmen: None of these have sleeves.
(The salesman takes out three selected shirts and places them on a waist-high table placed between himself and the customer.)
Customer: I like simple, light colors like white and blue.
Salesmen: These are nice and comfortable t-shirts. They will look good with dark colored trousers, especially brown and black trousers. You can also take a look at the trouser section before trying them all together.
(They then proceed to check the trousers on the same floor.)
Customer: Can you please show me the 28″ waist size trouser?
Salesmen: These shelves are for waist size 28″.
Customer: Can you please take this and this out?
(The salesman pulls out both the trousers and places them on the table. The customer spends a few minutes deciding between them and then finally selects one.)
Customer: Where can I try them? Is there a trial room on this floor?
Salesmen: On the right side of the stairs.
(The customer tries the selected T-shirt and trousers and comes back.)
Customer: I will buy two T-shirts and black trousers.
Salesmen: Okay ma’am. Now we can go to the ground floor for general dressing.
(They go down to the ground floor and go to the section for casual wear.)
Customer: Show me the new products for the summer collection.
Salesmen: You will really like this. You can wear these casual clothes very comfortably in summers to office, shopping etc as the contrast in colors is mild and the pattern is simple and elegant.
Customer: I like this one. Let me try it.
(The customer tries on the selected casual wear and comes back.)
Customer: Ok. Please pack this also. Now, I have two formal t-shirts, one pair of trousers and one casual outfit.
Salesmen: Would you like to see something matching these selected clothes, ma’am?
Customer: Not now. Thank you.
Salesmen: No problem ma’am. Our tailor can measure your trouser length and will stitch the bottom accordingly and cut off the excess. In the meantime, I’ll do the billing for you.
Customer: When can I collect trousers?
Salesmen: In an hour.
Customer: ok, Thank you.
https://www.youtube.com/watch?v=DvIGoEkZYP0
4. Negotiation while buying electronics
Salesmen: Hello sir, welcome to our store.
Customer: Thank you.
Salesmen: how can I help you sir.
Customer: Actually, I am planning to buy an air conditioner, so can you please help me in this.
Salesmen: Sure boss. Can you please specify the brand to me so I can be more transparent with the details?
Customer: I am using Panasonic AC these days but I am not that much satisfied with its services.
Salesmen: You should try LG air conditioner. There is already a lot of demand for it.
Customer: What kind of service does it provide?
Salesmen: You will get two years warranty in LG air conditioner. It also has five free services. Installation is free. Maintenance is also taken care of by the company.
Customer: That’s perfect.
Salesmen: Sir, where do you want to install the air conditioner?
Customer: In the living hall.
Salesmen: How many tons are required?
Customer: 1.0 ton would be better.
Salesmen: okay sir.
Customer: Can you please tell me the price and payment method of this air conditioner?
Salesmen: It will cost you around INR 20000/- including service tax. And you can pay by card, cash or cheque.
Customer: Right, I would like to pay by card.
Salesmen: Sure boss. Let’s complete the formalities and move on.
Customer: Ok!
